In the event that a problem does occur with your system, our team is dedicated to correcting the issue as soon as possible. Depending on the problem, a Tech may be able to troubleshoot with you over the phone to correct the problem. Some issues can be more complicated, so we may need to schedule a time for a Tech to come out to your home and correct the problem. Appointment times are made quickly and at your convenience. From our Sales Team to our Customer Service Representatives to our Techs, we all work together to ensure your problem is corrected effectively and efficiently.
Our dedicated Customer Support Team is here to assist you with any questions or issues you may encounter. We take pride in providing an excellent customer experience.
If you are experiencing issues with your system, you can:
1. Visit our CONTACT US page and fill out the form with a brief description of the problem you are having (a representative will contact you soon).
2. Call 217-235-3276 and speak to a representative directly.
Thank you for trusting Total Home & Farm Video Solutions with your video surveillance needs.